22 December 2012

A COLORED NECK



KIMSTORE PART 2.



12/19/2012
Hey there! I know I should have written this a whole lot sooner but I had a lot of things that piled up on my plate that I could not find the time to squeeze this in! But, better late than never, here it is! part 2 of my Kimstore Experience. If you've visited my blog before, you'd know or probably have seen that I recently bought a camera from KIMSTORE, an online gadget store that sells amazingly cheap products from Apple to Samsung to Sony to other gadgets, Click this for part 1. 

If you don't wanna bother to read that, let me just tell you the overall point of my first blog; it was terrible.
I don't know if this post could be called an improvement or a retraction of my previous post, all I know is that what I write in this post are all facts and is my experience; no sugar coating, no bias which means that, I'm probably gonna be really blunt and straight forward with this post cause since this is a review and my personal experience as a customer, I think I pretty much have to just spit out my side of the business transaction. 

After I posted that blog post, it apparently got to Ms. Kim Lato herself cause I got a phone call from her  the same day apologizing for what I had experienced. Bottom line is, she explained that she already scolded (not exactly the right term, but I can't think of another term) her staff for what had happened to me and my brother. She said that her staff was overwhelmed with the number of customers they had since it the number of people suddenly ordering from them have increased dramatically, basically I just told them that while that would be understandable for a new company, I do not think its acceptable for one that has been open for a while now. She did agree on that and I don't really want to discuss that whole conversation. What we really talked about is that I needed to replace my FujiX10 cause I was having some sensor issues with it (the blooming effect) and since I don't have a fuji warranty, I decided to ask for a replacement in the hopes of getting one with no issues, I mean, I read on some forums that the higher the serial number, the bigger chance of getting one that doesn't have the sensor issue. I at least had to try to do something, right? Anyway, this time around, it was Ms. Kim who I coordinated with, we set a schedule for when the new stocks of the X10's would come and if I could get one we decided on the meet up on a Friday, a week after I got my first cam. 

Come friday, I sent a message to Ms. Kim if the meet up would push thru that day and she gave me a call saying that the stocks had just arrived and we could do the meet up around 6pm at Mcdonald's Wal-mart in Mindanao Ave., This time she also informed me that the person delivering the camera might be a little late since it was a traffic friday that day, she told me to expect the guy to be there around 6:30pm. So knowing that it was gonna be a little late, I didn't rush to do some of my errands as I was with my mum and brother that day. 

2 hours before the meet up, I got a text from someone from KIMSTORE stating the information I needed with regards to the person I was gonna meet up with, I got the name, the number, what he was wearing what time he'll be there (estimated as it was traffic and rush hour) and an apology if I was gonna be kept waiting. 

An hour before the meet up, the guy I was meeting up with, sent me a text saying that he will be there by 6:30PM and also apologizing for the delay, I said it was okay and to just let me know if he was already there. 

When he arrived, he was already meeting up the other clients so I had to wait for a little bit, but that's okay cause as soon as he was done with the first one, he asked me to come over and we did the switch. He apologized again and we did a little bit of small talk before I left. 

After I left, I sent Ms. Kim a text saying that I got the replacement and I thanked her for addressing my concerns. 

I have to say tho that if it weren't for my first post, I probably would not have even gotten a better treatment than the one I had on my first KIMSTORE experience. But I'm happy that it was remedied the second time around. I am concerned though that it might be just a one time thing cause I have recieved a couple of comments from my WordPress blog (I recently just moved my blog here on Blogger and my posts here get automatically published on my WPblog too) that they have had the same issues and that it was really hard for them to contact KIMSTORE to the point that they have been thinking of looking into DBgadgets to buy the products they want instead. 

I honestly still think that KIMSTORE is a good store, I still however think though, that while they made up for my complaints, I think that their customer service isn't being improved as much as possible. I say this because I am still seeing complaints from other buyers about it. Most of it I see on their FB page, Some on forums and of course, the obvious, the few comments I've gotten from my previous blog post.

Thank you Miss Kim for addressing my concerns and I hope that your company continue to strive and I do hope that your customer service has improved the way I experienced it the second time around. I really honestly dont want you to lose new customers just because its difficult for someone to attend to their inquiries and there's almost no coordination with them (that's what I think most of the issues people are having, I think) I really do believe that KIMSTORE is a good business and that it can even be better if you improved your customer experience or address the issues some, if not most of your new clients and maybe even your older ones are having. 

As for me, I'm still not sure if I'd buy from them again, but I'm not closing the door on that idea, they do still offer really competitive prices for brand new quality products, and that is very important especially in today's economy where prices seem to just keep blowing up. :)

What are your thoughts and experiences with KIMSTORE? you never know, they might be reading this. Comment your thoughts and comments down below. :)
xx

Sarah

30 November 2012

MY EXPERIENCE WITH KIMSTORE.



11/27/2012

Ever since I my love for photography grew, I started using and taking my DSLR (Nick the Nikon) out every time I went out either with my family, my boyfriend, my friends or most of the time, I just used it around the house trying to learn it. Now that I think I've got some of the basics down, I've always wanted a camera small enough to carry around but still packs a punch when taking photos. That's where the Fuji X100 came into the picture. I was researching on cameras that were compact and really good and I came across it, the only problem was, the X100 is WAAAY TOOO expensive for me to buy so I had to look the other way. That's when I found that the X100 had a baby brother called the X10.

I researched a little bit more about the Fuji X10 and found out that its features were a lot like the X100 except it didn't have the Hybrid viewfinder and some other stuff I can't remember (I still honestly believe that the only thing that REALLY made a difference between the X100 and the X10 is the Hybrid viewfinder) but aside from that it still takes a great photo. Another very important reason on as to why I fell in love with this camera is that it is much more affordable than the X100 (searching for the X100, the prices I encountered was around PHP 80,000-50,000 while the X10 ranged from PHP 22,000- 32,000).
Anyway, its still a very expensive camera even though its been around for almost 2-3 years now so I decided to search online for stores that might sell them for a whole lot less. That's when I came across an online gadgets/electronic store called KIMSTORE.

I was browsing their product albums when I saw it. The Fuji X10 being sold at a price I definitely could afford! Of course I became skeptical about their store cause what they were selling the X10 for was WAY cheaper than the ones I found in the market, but I got convinced to try to buy from them because I had heard from a lot of my office mates that they were a legit business as they themselves bought their gadgets there.

Kimstore offers several ways for their customers to get their products, you can have your products delivered or shipped and you can also arrange for a meet up so that you can personally get your item ASAP. I went with the latter. Since I had to work last wednesday, I arranged for my brother to do the meet up for me since he was gonna be around the meeting area anyway.Well, I guess I could say that as a customer, I DID NOT LIKE how I or my brother was treated. If I had to rate (1L-10H) them based on the quality of their products and the price they sell them, I'd rate them around 8.9 cause they constantly go on sale or put discounts at their already low prices. BUT, if I had to rate them based on their customer service,  I'd put them at 3 and that's only because they communicated a little enough for me to get the item I bought. Wanna know why I rated them as that? Read on.

I inquired about the Camera a few months and days ago and asked how the whole process of ordering was gonna go since it was my first time to buy from them. I got instructed to just fill up and order form a day before the scheduled meet up so that they can prepare. Last Tuesday, I did exactly as I was instructed. I did this via Facebook first. Then since it was my first time buying from them, I had a lot of questions and such. I noticed that it took a long time for someone to reply to my message so I decided to text the globe number they had posted on their FB page I literally got little to no useful reply at all. Come Wednesday (the day of the meet up), I finally got a message from my FB that they will be send me the details of the pick up via text since I had given them my phone number as contact, that was around 10am. Come 2:30PM, I still did not receive any text from the store so I decided to try texting the globe number again. NO REPLY. At around 3PM, my brother started asking me who he was supposed to meet, what he looked like and questions you would usually ask if you were going to do a meet up. I couldn't tell him cause I too, had no idea because no one from kimstore had given me any information. My brother was already at the venue around 3:30PM, the meet up time I chose is 4PM. By this time I had already started calling the globe number to check if anything is wrong since I didn't get any reply for any of the messages I sent earlier and even the day before that. Needless to say, after countless attempts of calling no one answered ANY of my brother's phone calls nor mine's. This was really irritating and disrespectful. Our calls kept getting ignored or rejected. Which, as a paying customer I SHOULD NOT HAVE TO EXPERIENCE. 
Around 4:24PM, I finally got a text and this is exactly what it says:
Sorry sa late response
dami kasi texts
Lawrence 09*********
WHAT THE HELL WAS THAT? An apology? that got me really mad. That personnel from kimstore had deliberately rejected my calls, calls of a CUSTOMER SCHEDULED FOR A MEET UP to reply to texts. Granted those texts he/she were replying to were also customers but when a customer is calling, you answer or at least have the decency or modesty to call them back. My brother had been waiting for more than an hour when this happened and the Person meeting him was NO WHERE to be found. By 4:30 I finally get a text from the person my brother was meeting saying he is on his way. The meeting time they had scheduled was 4PM and it was already 4:30PM. I'm no businesswoman but isn't it common and proper that whenever a business transaction occurs between the seller and the customer, its the seller that should always be first? That the customer should not have to wait for more than an hour? I mean, if I'm paying cash for an item I'm going to buy from you, I shouldn't have to wait. No customer should have to wait without being given a proper excuse or apology.

Anyway, I got the camera I wanted at a really cheap price but it was a really crappy experience getting it. I had to worry about my brother, about the item and how the hell I'm gonna get the camera cause the people from KIMSTORE did not coordinate with me properly or at all.

So in case this post of mine gets to be seen by Ms. Kim herself (cause I know that she probably doesn't run the FB page or the Globe number herself or all the time):

Ms. Kim,

You have a wonderful business! You have great quality products at really affordable prices. But you have to seriously work on building your company's customer service. I say this because I'm not the only one who has experienced terrible assistance from your people. A lot of other people have been complaining in the FB page.

1. They rarely reply to our messages (both in FB and in the Globe number)
2. They aren't accommodating at all.
3. My experience with the person holding the Globe number was just rude and disrespectful.
4. They aren't professional enough to inform us of any delays with the meet up(I mean seriously, my brother had to wait for 1 hour and 21 minutes for the meet up person to arrive and not one explanation or apology was given to me by the person on FB, GLOBE or the MEET UP PERSON)

I feel like its the customers who are accommodating your people and not the other way around. I know that your store has a lot of orders and customers and that your people are trying their best to attend to all that but it shouldn't be at the expense of your own customer's experience doing business with your store.

To be honest, I don't know if I'll ever buy from KIMSTORE again because I don't think its worth it to go through all that bad customer service and be treated like my order and I don't matter, but if I do, it should have to be something really tempting cause the offer is just too tempting to ignore.

Anyway, enough of this rant, I just had to get this out of my system. Wait for my next post on my new camera! :D

til next time!
xx
-----------------------------------------------------------------------------------------------------
UPDATE: After posting this blog post on KIMSTORE's FB page, I got a call from the owner herself apologizing for what I and my brother experienced. I am thankful that Ms. Kim called me up and apologized for what happened and is accommodating my order (as I had some issues with the infamous white orbs or sensor blooming with the camera I got from them so I need to at least have it changed). While I do feel bad about writing this blog post and posting it on their FB page for everyone to see, I still feel that what I did was necessary for them to notice me.At least now maybe some of my concerns about my recently bought camera can be addressed. xx

UPDATE 2: I've been noticing that there are a lot of negative comments being posted on this post, I know that because I still publish it here despite it being negative because I believe that people have a right to express and share their experiences whether good or bad. I just don't like it when people assume that I let people bash or bad talk Kimstore based on my blog post. A few years back, almost the same time when I wrote this review, I did a follow up review on this issue, I apologize for not posting it here sonner but to be honest I had already forgotten about it. So to correct that mistake, I'm posting the link of that follow up review here now:


I hope this shows people that I did not write this blog post to encourage or discourage people from giving Kimstore a chance, I only made this blog post so that people can be informed of the possible risks that come with buying online and not just from Kimstore. This is the last time I will post an update with regard to this issue. Thanks!

Sarah

15 November 2012

BOOTED.



HELLO PIXLR!



11/14/2012
Hi everyone! this is pretty random, but I just wanted to share with you guys this new photo editing site I've recently discovered. Its called Pixlr.com. I know, I know, its been around for a while now! and its the editing tool that Lookbook.nu uses! Okay, confession, that's how I found out about it! Anyway, I've been looking for a photo editing tool that would allow me to edit my photos as simply and as fast as possible. I can't really use Photoshop cause I am dead hopeless on learning it and ever since I bit the Apple (ha! get it? no? nevermind) I haven't been able to get hold of a photo editing app as easy as the one I used to use which is Photoscape! 
I've been using Picasa for editing for almost 2 years now and I have a love-hate relationship with it. Picasa doesn't really offer a lot of the things I used to use in Photoscape but I love its batch editor and the simplicity it gives. A few months ago (okay, more like just 2 months ago), I found out about PicMonkey.com through heartifb.com, I like it! the site is very cute and photo editing is very simple! But there are some features that can only be used if you buy it, so  that's one thing I don't really like about it. 
Pixlr.com is really easy to use, its got more features than picasa, it has more free features than picmonkey and its really easy to use! I only wish that in the future pixlr gets to make a software so I can download it like Picasa! :) also, a batch editor would be 
SUPERCALIFRAGILISTICEXPIALIDOCIOUS!

Well, that's it for my little happy rant! I'm off to bed now! :)

P.S.
If anyone knows any Photo editing tool I can download that's as easy to use as pixlr, picmonkey, picasa and photoscape, PLEASE LET ME KNOW! THANK YOU! :)

Sarah